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Help and Support

Student support, welfare and guidance

  • Brisbane Professional College assists students in achieving positive course outcomes by providing support and reasonable adjustment as required 
  • If a student is experiencing course or personal difficulties, students are encouraged to contact the College on 07 3832 0102 to seek discreet, personalised and confidential assistance according to the nature of the difficulties. In the event that a Student’s need exceeds the capacity of the support services Brisbane Professional College can offer, the Student will be referred to an appropriate external agency 
  • Please refer to the Student Handbook for more information on the support services available

Internal & External Support


Brisbane Professional College requires all new students who are commencing their course to attend an Orientation Session prior to the commencement of study. Orientation Sessions are held each month on the scheduled intake date. The scheduled orientation date is detailed on the Student’s Written Agreement. A reminder email is sent to all new students commencing with the College to provide the details of the Orientation Session. At Orientation, students will be required to provide their updated contact details and complete some quality control questionnaires. An Orientation officer will conduct the Orientation session which will cover the major topics of:

• Course timetable, curriculum, duration, assessments and deliverables;

• Student obligations – attendance and course progress;

• Student Identification Cards and public transport discounts; and

• College support services.

Student Support Officer

Brisbane Professional College has a dedicated Student Support Officer who is responsible for assisting students with any concerns that they may have with their course or any aspect of their personal life.

The College has a dedicated 24 hour mobile phone number 0423468602 available for students to contact should they need assistance outside of regular business hours. Students generally seek help with course related matters such as seeking an extension of time to complete an assessment or to seek help regarding a payment plan for their tuition fees.

Counselling Services (External Service)

Please refer to the International Student Handbook for a detailed list of the external services available.


Brisbane Professional College has in place a COVID Safe workplace plan in order to provide a COVID safe workplace and learning environment for its students. The safety measures include:

– All Staff are trained in Infection Control – COVID-19 by Aspen Medical on behalf of the Department of Health;

– COVID-19 information and hand washing instructions are displayed at the front of the campus for all visitors and students to read upon entering the Campus;

– Hand Sanitisation stations have been installed in both Campuses and students are encouraged to sanitise their hands upon entry;

– Daily cleaning of student desks including door handles;

– Student reminders to stay home if feeling unwell and to visit their General Medical Practitioner to seek medical help;

If there are any further health requirements, the Board of Directors will consider the current advice by the Department of Health on an ongoing basis.

For your reference, please find below some important links, should you need up to date medical and travel information in relation to COVID19.

Frequently Asked Questions

Q1. How many days do students need to attend classes?

– All students must attend 2 days a week.

Q2. Are the course/s eligible for a graduate visa 485?

– Yes Automotive courses are eligible for a graduate visa.

Q3. Are all students required to complete a work placement as part of the course?

– No, the Automotive Training Package does not prescribe a work placement but students are encouraged to seek professional advice from a qualified MARA agent to discuss the individual requirements after completing their course.

Q4. When can I send a student for a campus tour?

– Students can visit the campus anytime Monday to Friday between 10:00 am to 03:00 pm excluding public holidays. (Please email us in advance to ensure that we can accommodate the student)

Q5. Do students need to complete the College LLN/English test if they have completed an English course?

– Yes, students need to complete the College LLN/English test unless they can provide an IELTS or equivalent result with an overall score of 5.5 or higher or they have completed a Certificate IV or higher AQF qualification in Australia within the last 2 years.